Returns & Exchanges

At Estaa Sweets, we strive for perfection in every bite, but due to the perishable nature of our artisanal treats, returns are handled with specific care to ensure food safety. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a prompt resolution.

Return Process

• 1.
  Inspect & Document

  Upon receiving your package, immediately inspect the sweets for any signs of transit damage or order inaccuracies and take clear photographs of the issues.

• 2.
  Contact Support

  Send an email to our support team with your order number and the attached photos within 24 hours of the delivery timestamp.

• 3.
  Review Process

  Our quality assurance team will review your claim within 1-2 business days to determine if a replacement or a refund is applicable based on the condition of the goods.

• 4.
  Resolution Delivery

  Once approved, we will either dispatch a fresh replacement batch at no extra cost or issue a full refund to your original payment method.