Frequently Asked Questions
Everything you need to know about our handcrafted delicacies.
How long do Estaa Sweets stay fresh?
Our sweets are prepared fresh daily without artificial preservatives. Most items have a shelf life of 7 to 10 days when stored in a cool, dry place, while milk-based products should be consumed within 2 to 3 days and kept refrigerated.
Do you offer nationwide shipping?
Yes, we ship our sweets across the country. We use specialized vacuum packaging and express couriers to ensure that your treats arrive in perfect condition and maintain their authentic taste.
Are your products suitable for people with nut allergies?
While we offer many varieties, our kitchen processes almonds, cashews, and pistachios. We cannot guarantee a 100% nut-free environment. Please check the ingredient list on each product page for specific allergen information.
Can I customize a gift box for a special occasion?
Absolutely! We specialize in custom gifting for weddings, corporate events, and festivals. You can choose your favorite assortment of sweets and select from our premium packaging options by contacting our concierge team.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you receive the wrong item, please contact us within 24 hours of delivery with a photo for a replacement or refund.
Do you use any artificial colors or sweeteners?
We pride ourselves on using traditional recipes. We use high-quality natural ingredients and pure cane sugar. We do not use any artificial sweeteners unless specifically labeled as 'Sugar-Free' for our health-conscious range.